Susan Sabey specialises in designing creative, market-based business solutions and heads our customer insight practice. A founder director of Lawrence Somerset, she has been a management adviser and market research professional for twenty years. She has worked with over 100 financial institutions and has experience of a very broad range of financial, media and professional services businesses, including public sector. Previously she worked in corporate finance at J Henry Schroder Wagg. She is a full member of the Market Research Society, has an MA from Cambridge University, an MBA from the London Business School and is a Member of the Institute of Psychoanalysis.