At Lawrence Somerset we spend a lot of time helping our clients to create and implement successful innovations in the financial services market. Over the years we have developed considerable insight into this often tricky process.
We have recently distilled some of this insight into two white papers and a new series of workshops. Please follow the links below.
Rebuilding Trust in Private Client Businesses - Real Customer Relationship Management
Taking a look at the nature of trust within the private client relationship, how trust is lost and how it may be rebuilt in practice. This article can also be accessed at www.wealthbriefing.com
Customer Insight and the Innovation Process (PDF 92kb)
In this article we address the challenges involved in obtaining and using customer insight to ensure that new ideas are rooted in customer needs.
Why Innovation is Difficult and How to Make it Work (PDF 102kb)
Here we identify the reasons that initiatives fail to get the backing which they appear to deserve and discuss the ways in which this can be overcome.
Innovation Skills Workshops
Our new series of Innovation Skills Workshops are for internal teams who have been charged with developing and carrying out innovations and are designed to help build and strengthen the skills needed, with a focus on helping the team to develop their own processes.
In the past year we have worked on a wide range of projects with several well-known clients.
If you or a colleague would like to discuss any of the issues raised by this material or how they relate to the innovation process in your own organisation please feel free to call us.